Shipping and Handling Policy

At GoldStarCNC, we believe that your purchase is much more than a simple transaction. From the moment you select one of our high-quality products to its safe arrival at your location, we strive to ensure a hassle-free process and a superior experience.

Order Processing

Your relationship with us begins the moment you place an order. No later than the next business day, one of our representatives will contact you to confirm the details of your purchase and provide you with an estimated delivery date.

Lightweight Orders Shipping (Up to 70 lbs)

For lighter orders, we use trusted courier services to ensure safe and efficient delivery. If you need your order to arrive more quickly, you can request expedited shipping in the comments section during the checkout process. Please note that this service may incur additional charges.

Free Shipping Offer

We are delighted to offer you free standard shipping on all orders within the contiguous 48 states of the United States (islands and remote locations excluded). Please note that this service does not include delivery notifications or lift-gate service, although you can request these additional services for an extra charge.

Bulky Orders Shipping

For larger and heavier orders, we work with specialized freight carriers capable of handling both residential and industrial deliveries. Once your product is on its way, we will provide you with a tracking number and access to an explanatory video that will show you in detail how the delivery will be carried out.

Handling of Damaged Deliveries

Despite our efforts to ensure that every delivery is carried out smoothly, we understand that incidents can occur during transport. In case you receive a damaged product, we ask you to contact us within the first 24 hours at info@goldstarcnc.us or +17864000910. We will take care of solving your problem effectively and efficiently, ensuring your total satisfaction.

Final Destination of Delivery

The delivery team will transport your order to the closest access point to your location, such as the sidewalk or entrance of your building (whether residential or commercial). Please make sure you have the necessary means and personnel to move the product from the delivery point to its final location.

At GoldStarCNC, we are dedicated to providing a high-quality shopping experience from start to finish.

Thank you for choosing us.